Effective Date: 05th June 2025
Welcome to MEDIKART, a pharmaceutical initiative of MEDIKART. We strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please read our comprehensive refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in the same condition that you received it.
- The product must be returned in its original packaging.
- The request for a refund must be made within 30 days from the date of purchase.
- You must provide valid proof of purchase, such as the original receipt or order confirmation email.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been opened, used, or tampered with.
- Products that are not in their original condition or packaging.
- Products purchased on sale or clearance.
- Gift cards or promotional items.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Refund Process
To initiate a refund, please follow these steps:
1. Contact Us : Reach out to our customer support team at Medikart.rk@gmail.com with your order number and a detailed reason for the refund request.
2. Approval : Once your request is reviewed, we will notify you of the approval or rejection of your refund.
3. Return the Product : If your refund is approved, we will provide instructions on how to return the product. Please ensure the product is securely packaged to avoid damage during shipping.
4. Inspection : Upon receiving the returned product, we will inspect it to ensure it meets our refund eligibility criteria.
5. Refund Issuance : If the product passes the inspection, we will process your refund. The refund will be credited back to your original method of payment within 7-10 business days.
4. Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items: If you received a damaged or defective product, we will cover the cost of return shipping. Please contact us immediately at Medikart.rk@gmail.com with photographic evidence of the damage or defect.
5. Late or Missing Refunds
If you have not received your refund within the specified time frame, please check the following steps:
1. Bank Processing Time: Contact your bank or credit card company, as it may take some time before your refund is officially posted.
2. Contact Us : If you have completed the above steps and still have not received your refund, please contact our customer support team at Medikart.rk@gmail.com for further assistance.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at Medikart.rk@gmail.com with photographic evidence of the damage or defect. Once approved, we will provide instructions for returning the product and send a replacement at no additional cost.
7. Special Circumstances
In certain situations, we may offer partial refunds at our discretion:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
8. International Orders
For international orders, the same refund policy applies. However, please note the following additional conditions:
- Return shipping costs for international orders are the responsibility of the customer.
- Refunds will be issued in the original payment currency and may be subject to exchange rate fluctuations and additional bank fees.
10. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us:
Floor No.: GROUND FLOOR
Building No./Flat No.: 18/140A1, A2
Name Of Premises/Building: UNITED PLAZA
Road/Street: VELIPARAM DESHAM
Locality/Sub Locality: RAMANATTUKARA
City/Town/Village: Kozhikode
District: Kozhikode
State: Kerala
PIN Code: 673032
medikart.rk@gmail.com
11. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates or changes.
12. Your Acceptance of These Terms
By purchasing our products, you signify your acceptance of this refund policy. If you do not agree to this policy, please do not purchase our products. Your continued use of our website following the posting of changes to this policy will be deemed your acceptance of those changes.
13. Legal Disclaimer
This refund policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
14. Customer Satisfaction Guarantee
At medikat.store, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please contact us, and we will do our best to resolve your concerns in a timely and satisfactory manner.
15. Return Instructions
To ensure a smooth return process, please follow these instructions:
1. Repackage the Product : Place the product in its original packaging, along with any accessories, manuals, and documentation that came with it.
2. Include Proof of Purchase : Attach a copy of your original receipt or order confirmation email to the return package.
3. Secure the Package : Ensure the package is securely sealed to prevent any damage during transit.
4. Ship the Package : Send the package to the return address provided by our customer support team.
16. Quality Assurance
All returned products are subject to quality assurance inspections. If the product is found to be used, opened, or not in its original condition, the refund request may be denied, and the product will be returned to you at your expense.
17. Refund Policy for Subscription Services
If you have subscribed to any recurring services or products, please note the following:
- Cancellation : You may cancel your subscription at any time by contacting our customer support team. Cancellations will be effective at the end of the current billing cycle.
- Refunds : Refunds for subscription services are not available. However, you will continue to have access to the service until the end of the current billing cycle.
18. Refund Policy for Digital Products
For any digital products or downloadable content, the following conditions apply:
- Non-Refundable : Any products are non-refundable once they have been accessed or downloaded.
- Technical Issues : If you encounter any technical issues with a digital product, please contact our customer support team for assistance.
19. Product Recalls
In the event of a product recall, we will provide detailed instructions on how to return the affected product and receive a refund or replacement. Please follow the instructions provided to ensure your safety and the safety of others.
Thank you for choosing medikar.store. We value your business and are committed to ensuring your complete satisfaction. If you have any questions or need further assistance, please do not hesitate to contact us. Your feedback is important to us and helps us improve our products and services.
By purchasing from Medikar.store, you agree to our refund policy as stated above. This policy is designed to ensure fairness and transparency for both parties. We appreciate your understanding and cooperation.